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Case study / Retail display manufacturer

From 3–4 business days to same-day quotes.

For a manufacturer of retail displays and supermarket shelving, quoting had become a bottleneck to pursuing more deals. The team manually reviewed documents and drawings, extracted the required data and entered information into its ERP. Werkon built a custom web application that processes each job's documents, brings the findings together for verification and generates a full PDF quotation. The client reports completing quotes the same day, compared with 3–4 business days before.

The workflow

From a pack of documents to a quotation ready to send.

Before the application, the team worked through incoming documents and drawings by hand, extracted the data and prepared entries for its ERP. The company identified quoting as the bottleneck to handling more opportunities. We built the new workflow around jobs: the team uploads the documents, starts processing and returns to a results workspace where it can review the work before preparing a quote.

01Job intake

Start a job

The user uploads the documents related to the request, including PDFs and drawings, and starts a processing job.

  • Documents
  • Drawings
  • Job
02Document routing

Classify the documents

A coordinating agent receives the job's documents and passes them to a file-type agent to determine what kind of document each one is.

  • File type
  • Classification
03Specialist agents

Process each file

The appropriate agent runs for each document according to its type. The application brings the outputs back into the job's results.

  • Per document
  • Per file type
04Results workspace

Review the findings

The results include a main job summary and three columns: Critical, Warning and Findings. Reviewers can also open a separate results page for each agent.

  • Summary
  • Findings
  • Agent results
05Quotation review

Verify and prepare the quote

After verification, the user moves into the quotation step. The platform includes a costbook, with pricing and rules forming a central part of the delivery and testing work.

  • Verification
  • Costbook
  • Pricing
06Finished quotation

Generate the PDF

The user can generate a full PDF quotation from the application at the end of the workflow.

  • PDF quote
  • Job output

Inside the application

The job results are where the quoting work happens.

The custom web application includes Dashboard, Jobs, Costbook and Settings modules, together with audit logs. These four application views show drawing evidence, findings, team comments and manufacturing operations. Select a screenshot to inspect it. Identifying details and confidential values have been redacted.

  1. 01

    Drawing and bend review

    The drawing stays beside the operations table, with visible bend markers and counts for the reviewer to check.

    Drawing views with colored bend markers beside an operations table showing bends, holes, cut lengths and page references.

    Drawing and bend review

    Drawing evidence and operation counts, side by side. Enlarge screenshot: Drawing and bend review
  2. 02

    Findings that need review

    Critical, warning and information columns keep open issues and unsupported operations visible to the reviewer.

    Job findings arranged into Critical, Warning and Info columns with review actions and unresolved issues.

    Findings that need review

    Open findings remain visible for human review. Enlarge screenshot: Findings that need review
  3. 03

    Comments on the review

    A comments panel lets the team discuss the results alongside the job summary, including questions directed to the team.

    Comments panel over a job summary with a team mention asking whether the results have been verified.

    Comments on the review

    Team discussion alongside the job summary. Enlarge screenshot: Comments on the review
  4. 04

    Manufacturing operations

    The Cost & Quote view lists manufacturing steps, applicability, drivers, cost fields and evidence references. Review-required states remain visible.

    Manufacturing routing table with operation steps, applicability, drivers and drawing evidence references; confidential costs are redacted.

    Manufacturing operations

    Operation-level context for quotation review. Prices are redacted. Enlarge screenshot: Manufacturing operations

What changed

A shorter path from enquiry to quote.

The client reports that quoting now happens the same day, compared with 3–4 business days before. This describes quotation turnaround, not a measured reduction in hands-on processing time. The figures come from Werkon's delivery account; a formal measurement window and sample size were not supplied.

Quoting was the business constraint
The manufacturer identified quoting as the bottleneck to pursuing more deals. The project focused on that workflow, from understanding the incoming documents to producing a quotation. An increase in sales or won deals has not been measured here.
Pricing needed particular care
The hardest part of the project was the pricing, the rules behind it and testing those rules. Document processing was one part of a broader application that also had to support quotation preparation.
Three months of direct collaboration
Werkon's team delivered the custom application over three months, collaborating directly with the customer on its quoting process.
Part of the working day
The manufacturer uses the platform every day. Werkon's ongoing work on the delivered application is limited to updating the AI models.
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